Intelligent Network Management

Intelligent Network Management consists of basic technical services such as direct access to the Technical Assistance Center (TAC), and replacement parts. In addition, you have access to a unique variety of smart services such as network monitoring, management of installed bases, device diagnostics, proactive notifications, assessments and repairs, disaster recovery tools, intrusion prevention systems (IPS) signature updates and detailed reports, all provided through a single portal.

The smart network-management service periodically validates the information on the levels of service and status of products in the network against the manufacturer´s knowledge base to help ensure the appropriate service contracts actually exist.

You can identify devices without coverage, plan for maximum coverage and updates, risk assessment and information to help the clients meet their corporate policies.

The hosted service portal notifies you if there is an issue with a covered device. Proactive Product Security Incident Response Team (PSIRT) notifications are correlated with IntelliShield alerts to provide detailed information on security vulnerability.

The information is correlated with standard security metrics and the best industry-recommended corrective actions. End of life alerts are also sent.

The smart network management service enables proactive and periodic evaluations of networks and provides you with essential information to help resolve problems quickly.

These include a basic assessment of a network´s condition to help ensure that all routers and switches in the network are configured optimally, security assessments to review compliance with best practices for safety and an assessment of voice availability whereby automated tools inject voice traffic to measure network delay, variation and loss.

Smart network disaster recovery tools help ensure business continuity in the event of a major system outage. The collector makes a backup of your configuration information for all devices, routers, switches and security devices running the Cisco Catalyst OS, Cisco IOS Software and Cisco Security Device Manager.

Traditional intrusion prevention solutions protect against online threats and security vulnerabilities, provided they have their signatures updated. The IPS signature update function proactively verifies IPS devices supported by the client and reports any detected vulnerability.

The service identifies dilemmas such as whether the IPS is enabled on the device, and whether the signatures have been updated, or whether the device is configured to automatically update.

Service deliverables include:

  • Technological compatibility matrix.
  • Strategy to implement new technologies.
  • Real Time Network Monitoring.
  • Recovery Plan Following a Total Service Outage.
  • Network Settings Backups.
  • Network Operating Systems Updates.
  • Proactive Network Assessment Reports.

The benefits of our service include:

  • Proactive management of the network.
  • Quick troubleshooting.
  • Updating of your platform.
  • Business continuity assurance.
  • Network setting backups.
  • Protection against malicious attacks.